Questions,
answered.
Everything about how we work, what it costs and who is behind the wheel. If it is not here, ask us.
What we do and where.
What services do you provide?
Premium chauffeur-driven transportation across Malaysia, including:
- Airport transfers and airline chauffeur-drive programmes
- Corporate and executive travel
- VVIP and official event transportation
- Private travel and long-distance transfers
Are your services available nationwide?
Yes. We operate across Malaysia, including Kuala Lumpur, Selangor, Penang and Johor, and the key airports and city hubs between them.
Do you provide airport meet-and-greet?
Yes. For airport transfers, chauffeurs provide:
- A designated waiting area and a name board at arrivals
- Update notifications before and after landing
- Assistance with luggage and getting into the vehicle
Can you accommodate wheelchairs and special requirements?
Yes. All chauffeurs are trained to operate wheelchair ramps and to secure passengers safely. Tell us when you book and we will assign an appropriate vehicle and chauffeur.
Which vehicles are available?
- Mercedes-Benz EQS: electric first-class sedan
- Mercedes-Benz E-Class: executive sedan
- BMW 5 Series: executive sedan
- Toyota Alphard: executive MPV for groups and VVIP comfort
All vehicles are maintained to the highest standard for comfort, reliability and presentation.
Can I book for corporate or government events?
Yes. We provide protocol-compliant chauffeur services for official events, conferences and VVIP movements, including dedicated waiting areas, secure pickups and seamless multi-car transfers.
Reservations, rates and terms.
How do I book a ride?
- By phone, WhatsApp or email with our concierge
- You receive a booking number immediately and your chauffeur's details before pickup
How far in advance should I book?
- Regular rides: at least 24 to 48 hours in advance.
- Corporate, VVIP or government events: one to two weeks in advance is recommended.
Can I request a specific chauffeur?
Yes. Chauffeurs can be requested for continuity and VIP service, subject to availability. All are trained, punctual and discreet.
How do you ensure privacy and confidentiality?
All booking details are strictly confidential. Chauffeurs are trained in professional discretion and vehicles are equipped to maintain passenger privacy.
What is your pricing structure?
Airport transfers as a flat fare for the first 70 km plus a per-kilometre rate beyond, hourly charters per booked hour, and intercity journeys per kilometre. Corporate and private rate cards for other work are provided on request.
What are the terms and conditions for bookings?
Local versus outstation use
- Local use: destinations within Kuala Lumpur and Petaling Jaya (a 20 km radius of KL city centre)
- Outstation use: destinations outside KL and PJ
- Night surcharge: 30% for hires between 23:30 and 05:30
Hourly and daily hire
- Minimum of three hours for hourly bookings arranged through the concierge; online hourly charters start at two hours
- Local usage is calculated from dispatch to arrival at the final destination
- Usage under 30 minutes is charged as a half hour; over 30 minutes as one hour
- Daily hire beyond 12 hours is charged additionally at the hourly rate
- Hourly outstation hire does not include the travel fare to the destination
- Outstation and overnight: a minimum of RM 200 per day for chauffeur meals and lodging, depending on location
- All hires are subject to the Conditions of Carriage, available on request
Send and pick-up services
- Rates agreed in advance for each trip
- Driver waiting time is charged at an hourly rate where requested
Contact about your booking
- By booking you agree that Fast Limousine & Cab Sdn. Bhd. may send your booking confirmation, driver details and pickup updates to the mobile number you give us, by WhatsApp or SMS
- These messages are about your journey only; reply or call us at any time to be contacted another way
Who is driving.
How are your chauffeurs trained?
Our service is built on six guiding principles: initiative, excellence, discipline, commitment, integrity and teamwork. Safety and reliability are the cornerstones.
Training and assessment include
- Valid licence and defensive driving: every chauffeur holds a valid licence and completes a professional defensive-driving course
- Vehicle certification: each car carries a legal medallion certifying it as a recognised chauffeur vehicle
- Operational training: route navigation, safety equipment, paperwork, driver safety, customer service and major road routes
- Pre-employment assessment: a maximum of nine minor faults is allowed; a serious error is a fail
Assessment components
- Eyesight test: vision standards met, corrective lenses allowed
- Practical driving test: thirty minutes on U-turns, passenger safety, the highway code and independent driving
- Road knowledge test: Kuala Lumpur landmarks and optimal routes
- Wheelchair handling: safe operation of ramps and securing passengers
- English proficiency: a minimum of 60% for clear communication
What makes Fast Limousine & Cab different?
- A premium, well-maintained fleet of luxury and executive vehicles
- Professional chauffeurs who pass rigorous assessments
- Fully insured, compliant and legally certified operations
- Transparent booking and corporate-friendly service protocols
- A focus on reliability, professionalism and customer care
Who do I contact for corporate partnerships or government events?
Afiq Rashid, Marketing Manager, Fast Limousine & Cab.
Ask us
directly.
A person answers the phone and WhatsApp around the clock.